退款政策

At GIMME, we strive to ensure that our customers are satisfied with their orders. If you experience any issues with your purchase, please review our returns and refund policy below: 

1. Eligibility for Returns

• Damaged or Defective Items: If you receive a damaged or defective item, you may return it for a refund or exchange. Please notify us within 24 hours of receiving your order to initiate the return process.
• Incorrect Items: If you receive an item that does not match your order, please contact us within 24 hours to arrange for a return or exchange. 

2. Non-Refundable Items

• Alcohol Orders: Due to legal and safety regulations, alcohol orders cannot be returned once delivered, except in cases of damage or error in your order. Refunds for alcohol orders will only be processed if the item was damaged upon arrival or if an incorrect item was delivered.

3. Return Process

• To initiate a return, please contact our customer service team at hello@gimmedelivery.co.nz or contact on the phone 0224767358 with your order number and a description of the issue. We will provide you with instructions on how to return your item.
• Items must be returned in their original packaging and condition to qualify for a refund or exchange.

4. Refund Process

• Once we receive your returned item, our team will inspect it to determine eligibility for a refund. If approved, the refund will be processed to the original payment method used for the order.
• Please allow 5 to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Cancellations

• If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed before your order has been shipped. Once an order is shipped, the return policy applies.

6. Communication

• We encourage customers to communicate with us regarding any concerns or questions about their orders. Our customer service team is here to assist you and ensure your satisfaction with our service.

7. Changes to the Policy

• GIMME reserves the right to update or modify this returns and refund policy at any time. Any changes will be effective immediately upon posting on our website.

For any questions regarding our returns and refund policy, please contact us at hello@gimmedelivery.co.nz, chat help on our website www.gimmedelivery.co.nz or call on 0224767358. Thank you for choosing GIMME; we appreciate your business!