Refund policy

Returns & Refunds Policy

At GIMME, we aim to provide a reliable and convenient delivery service. If you experience an issue with your order, please review our Returns and Refunds Policy below.

1. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws. Where those laws apply, GIMME will provide refunds, replacements, or other remedies in accordance with legal requirements.

2. Eligibility for Returns

Damaged or Defective Items
If you receive an item that is damaged or defective at the time of delivery, please notify us within 24 hours of receiving your order. We may request photographs or other information to assess the issue and determine the appropriate remedy.

Incorrect Items
If you receive an item that does not match your order, please contact us within 24 hours so we can arrange a replacement or refund, as appropriate.

3. Alcohol Orders

Due to legal and safety requirements under the Sale and Supply of Alcohol Act 2012, alcohol cannot be returned once delivered, except where:

  • the alcohol item was damaged at the time of delivery, or

  • an incorrect alcohol item was supplied.

Refunds or replacements for alcohol will only be considered in these circumstances or where required by law.

4. Condition of Returned Items

Where a return is approved under discretionary or special circumstances (and where permitted by law), items must be returned:

  • in the same condition as supplied,

  • unopened, unused, and

  • in their original packaging.

GIMME reserves the right to decline a refund or exchange if returned items do not meet these conditions, unless otherwise required by law.

5. Return Process

To initiate a return or report an issue, please contact our customer support team:

Please include your order number and a description of the issue. Our team will provide further instructions where a return is required.

6. Refunds

Once a returned item (if applicable) has been assessed and approved, refunds will be processed to the original payment method used for the order.
Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Delivery Fees

Unless required by law, delivery fees are non-refundable. This includes situations where:

  • the customer is unavailable at the time of delivery,

  • valid identification is not provided,

  • delivery is refused, or

  • delivery cannot be completed due to circumstances outside GIMME’s control.

8. Cancellations

Orders may be cancelled without charge before they have been accepted and dispatched.
Once an order has been dispatched, cancellations are no longer possible and this Returns & Refunds Policy will apply.

9. Communication and Support

We encourage customers to contact us promptly if there are any concerns with an order. Our support team is available to assist and will work with you to resolve issues fairly and efficiently.

10. Changes to This Policy

GIMME reserves the right to update or amend this Returns & Refunds Policy at any time. Any changes will take effect once published on our website.

For questions about this policy, please contact us at hello@gimmedelivery.co.nz, use the chat function on www.gimmedelivery.co.nz or call +6498879417

Thank you for choosing GIMME.

We are on a mission to end drink driving in New Zealand.