Pals party pack

Effective Date: 1st January 2025

At GIMME, we are dedicated to providing efficient and reliable delivery services across New Zealand. This policy outlines how we handle orders, deliveries, and compliance with New Zealand’s alcohol regulations to ensure a seamless experience for our customers.

1. Delivery (Same-day Auckland Region, Christchurch city, Dunedin City, Tauranga City)  (Next Business day - Anywhere else in NZ)

• Auckland Region : 45 mins delivery - Anywhere From Whangaparoa to Pukekohe, From Henderson to Howick. 

• Christchurch City : 45 mins delivery -  Hornby to Sumner, Belfast to Lyttleton. 

• Dunedin City : 45 mins delivery - All areas including Mosgiel. 

• Tauranga City 

• On-Demand Delivery:
  GIMME operates as an on-demand delivery service within city limits, ensuring orders are delivered promptly between 45-60 mins from the time of order confirmation.

• Orders Outside City Limits:
  For orders placed outside city limits, delivery is managed through our partnered logistics providers and is completed to the nearest depot within 1 to 2 business days.

2. Same-Day Shipping

• Orders placed through the GIMME Website or Mobile Application before the daily cutoff time will be processed and dispatched on the same day wherever possible.
• Orders placed after the cutoff time will be processed the following business day.

3. Stock Availability and Replacements

• If an item in your order is out of stock, GIMME will notify you and suggest a suitable replacement.
• Replacement items will only be shipped upon receiving your approval.
• If no replacement is agreed upon, you will be refunded for the unavailable item.

4. Communication and Updates

• Customers will receive timely notifications via email or SMS, including:

  • Order confirmation.
  • Shipping and delivery updates.
  • Notifications for any delays or changes.

• Ensure you provide a valid email address and mobile number when placing your order.

5. Delivery Address

• Please provide the correct delivery address when placing your order.
• Our drivers will use the GIMME Mobile Application and phone communication to contact you upon arrival.

6. Delivery Conditions

• Customer Absence:

  • If you are unavailable at the delivery location and do not respond to calls within 5 minutes, the driver will:

    • Not leave liquor unattended and the order will be returned back to the store.
      
      

  • Alcohol Deliveries:

    • Alcohol orders cannot be left unattended due to New Zealand’s legal age verification requirements.
      
    • Driver will Take a picture for verification in from his GIMME app.
    • Mark your order as delivered.
    • If delivery fails, the item will be returned to the partnered store.
    • A return fee will apply, and the delivery fee will not be refunded. Only the cost of the alcohol will be refunded.

7. Limitations and Liability

While GIMME strives for the best delivery experience, certain factors beyond our control (e.g., traffic, weather conditions, or unforeseen incidents) may impact delivery times.

• In such cases, customers will be notified, and updated delivery timelines will be provided.

8. Alcohol Licensing and Compliance

• GIMME operates in full compliance with New Zealand’s Sale and Supply of Alcohol Act 2012.

• Proof of age (18+ in New Zealand) is required for all alcohol deliveries. Acceptable forms of identification include:

  • New Zealand Driver's License.
  • Passport.
  • Kiwi Access Card.

• Alcohol deliveries are subject to the following regulations:

  • Deliveries cannot be made to intoxicated persons.
  • Deliveries must comply with store operating hours and local licensing laws.

9. Contact Us

For any questions or concerns regarding our shipping policy, please contact us:
📧 hello@gimmedelivery.co.nz
We value your business and look forward to delivering to you with efficiency and reliability.

Returns & Refunds Policy

At GIMME, we aim to provide a reliable and convenient delivery service. If you experience an issue with your order, please review our Returns and Refunds Policy below.

1. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws. Where those laws apply, GIMME will provide refunds, replacements, or other remedies in accordance with legal requirements.

2. Eligibility for Returns

Damaged or Defective Items
If you receive an item that is damaged or defective at the time of delivery, please notify us within 24 hours of receiving your order. We may request photographs or other information to assess the issue and determine the appropriate remedy.

Incorrect Items
If you receive an item that does not match your order, please contact us within 24 hours so we can arrange a replacement or refund, as appropriate.

3. Alcohol Orders

Due to legal and safety requirements under the Sale and Supply of Alcohol Act 2012, alcohol cannot be returned once delivered, except where:

• the alcohol item was damaged at the time of delivery, or

• an incorrect alcohol item was supplied.

Refunds or replacements for alcohol will only be considered in these circumstances or where required by law.

4. Condition of Returned Items

Where a return is approved under discretionary or special circumstances (and where permitted by law), items must be returned:

• in the same condition as supplied,

• unopened, unused, and

• in their original packaging.

GIMME reserves the right to decline a refund or exchange if returned items do not meet these conditions, unless otherwise required by law.

5. Return Process

To initiate a return or report an issue, please contact our customer support team:

• Email: hello@gimmedelivery.co.nz

• Phone: +64 98879417

Please include your order number and a description of the issue. Our team will provide further instructions where a return is required.

6. Refunds

Once a returned item (if applicable) has been assessed and approved, refunds will be processed to the original payment method used for the order.
Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

7. Delivery Fees

Unless required by law, delivery fees are non-refundable. This includes situations where:

• the customer is unavailable at the time of delivery,

• valid identification is not provided,

• delivery is refused, or

• delivery cannot be completed due to circumstances outside GIMME’s control.

8. Cancellations

Orders may be cancelled without charge before they have been accepted and dispatched.
Once an order has been dispatched, cancellations are no longer possible and this Returns & Refunds Policy will apply.

9. Communication and Support

We encourage customers to contact us promptly if there are any concerns with an order. Our support team is available to assist and will work with you to resolve issues fairly and efficiently.

10. Changes to This Policy

GIMME reserves the right to update or amend this Returns & Refunds Policy at any time. Any changes will take effect once published on our website.

For questions about this policy, please contact us at hello@gimmedelivery.co.nz, use the chat function on www.gimmedelivery.co.nz or call +6498879417

Thank you for choosing GIMME.

We are on a mission to end drink driving in New Zealand.